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Cloud Service
Outline
From strategies and design implementations following Cloud set-up to continuous management, we provide all ranges of Cloud services.• Architect : Architect: Based on the customer’s requests, we design a safe and expandable system.
• Build : We compose infra with a complex legacy environment through an environment optimized to the Cloud and distribute it stably and fast.
• Manage : Through 24/7 infra monitoring, maintenance service, we can focus on the core business.
Features
Cloud operating personnel trained in professional system management know-hows, provides a managed service fit for the Cloud features.
Managed Service / Service Details
| Category | Details | |
|---|---|---|
| monitoring Service |
Integrated Monitoring / Server Disability & Traffic Monitoring | Monitoring through integrated server management tool |
| Defect alarm (mail, SMS) | ||
| Server disability / traffic monitoring service | ||
| Customer monitoring solutions & monthly reports | ||
| Proactive Support Service | Proactive CPU, MEM, DISK inspection and reports | |
| System log analysis & report | System log analysis & monthly reports | |
| Professional Engineer Service | Dedicated Engineer Technical Support | When an emergency occurs during business hours |
| When an emergency occurs after business hours (night-time, weekends, holidays) | ||
| Emergency Support Service | Care Center 24x7 Monitoring Service | |
| Disability immediate restoration & dedicated manpower technical support | ||
| CloudZ Portal Management |
Resource Management | Server, storage, network, user management, CDN service management |
| Domain Service | Domain service settings support | |
| System Management Troubleshooting |
Troubleshooting | Finding the disability and treating it using the dedicated professionals |
| Provides current patch | While using the service, Stable Version current patch is applied upon request | |
| VM / BM | Supports creating, adding, deleting, adjusting specs | |
| IP settings | Public IP settings | |
| Install web server | When applying for the service for the first time, through the Stable Version web service install/request the detailed web service is installed. | |
| Additional module & APM installation | Servicing after consulting the dedicated engineer | |
| WAS | PHP/JDK/Tomcat installation & configuration | |
| Load Balancer | Load balancer product installation & settings support | |
