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Network Infra Service
Outline
Based on trust and sophisticated technology, we create a partnership with the customer and partner, and due to SLA (Service Level Agreement) which reflects the customer’s environment & requests and through IT-Outsourcing Modeling that suits the customer, we enhance the high quality service maximizing the actual work at a reduced IT cost, and ultimately enhance the value of the company.Features
| Proactive Services | Scheduled Maintenance | Periodic service on-line or on-site to understand and improve the H/W or S/W environment of the customer’s IT equipment |
|---|---|---|
| Reactive services | On-site support | Visitation service for technical support & defect cause analysis & a quick restoration when a defect occurs in the IT infra |
| Equipment replacement | Because we stock various network equipment, when H/W defect occurs our service can immediately replace it with a working equipment | |
| RMA | Agents carry out equipment repairs professionally with RMA process | |
| Additional services | Equipment relocation support | When changing the customer’s IT infra components, we provide suggestions, transfer equipment, modify equipment config, and stabilize network environment |
| Cabling | We provide service for redesigning cabling or routing when cabling design modification is required because of the customer changing its network topology | |
| Spot Check | We provide service for checking the customer’s network status using a packet analyzing tool to propose a clear cause and define the potential network problem for IT service delays | |
| Basic services | TAC | We provide professional technical support and defect history management by D/Bing the settled defect solution processes real-time through TAC engineer and manage each case through registering the customer’s defect or inquiries in the CRM system |
| Help Desk | We monitor the customer’s infra environment 24/7 and register defects and provide primary technical support and operate an emergency contact and assign a dedicated engineer | |
| Reporting | An AM or dedicated engineer in charge analyzes and tunes the resulting data of the IT infra service using their professional perspective and provides a report on the current status and suggestions on improvements. |
Experted Effects
• Maximized customer service productivity through a strict defect prevention service• Maximized business efficiency by minimizing defect recurrence factors through clear cause investigation and quick defect troubleshooting
• Maximized business efficiency by minimizing defect recurrence factors through clear cause investigation and quick defect troubleshooting
• Reduction of additional charges for system construction and costs for training professionals
IT Outsourcing
Outline
We provide an on-site preventative inspection service and systematic management regarding the customer’s ICT infra based on high quality technology.Features
XpertViewer
Outline
This is a new network management solution concept which supports proactive disability prevention through predictions and intuition monitoring & quick defect measures by adding new management details and combining existing various network management systems that the customer uses.Main Functions & Features
| Disability Detection & Event Notifications | Equipment CPU, data collection of memory usage per second & threshold analysis Circuit treatment performance, collection of error rate per second & threshold analysis |
|---|---|
| Treatment Application Analysis | Monitoring various defect factors such as equipment/wiring status & Syslog, power, temperature, FAN, Module Analysis event Short Message, Pop-up, Alarm, E-mail notification |
| Equipment performance, circuit performance Data collection & analysis | Equipment, circuit treatment application distribution & analysis of each application, server, user, and networkWorm, DDos traffic monitoring, user analysis and event notification when traffic occurs |
| Asset information collection & disabilities, job management and exporting reports | Collecting equipment asset details & managing daily logs of disabilities/jobsPrinting out or E-mailing management report data |
SD-WAN (Viptela)
Outline
• This uses SDN technology to provide a solution to the technology and policies (especially application based policies) that were hard to implement in the existing WAN• Application recognition based policy / Hybrid Wan / security WAN fabric / solutions that minimize operation
• Solution by constructing private networks such as having the customer customize various WAN circuits (MPLS, LTE, Internet etc)
Features
